Resale documents, ordered the right way.
If you're closing on a unit in a Keys-Caldwell-managed association, this is your front door. Estoppel certificates, resale packets, payoff statements, governing documents, and insurance certificates - ordered, paid for, and delivered through CondoCerts on a statutory timeline.
Order through CondoCerts.
All resale documents, estoppels, and payoff statements for Keys-Caldwell-managed associations are processed through CondoCerts. Orders are queued, paid, and delivered electronically on a statutory timeline. Replaces the legacy HomeWiseDocs flow.
Open CondoCertsFirst time using CondoCerts for a Keys-Caldwell association? Set up a free professional account; choose Keys-Caldwell as the management company; the association list will populate.
Six documents, one portal.
Estoppel certificate
Statutory closing document under FL 718.116(8) and 720.30851 - confirms unit balance, assessments, transfer fees, and any unpaid amounts as of the closing date. Required for unit transfers.
Order through CondoCertsResale packet
Florida resale disclosure - declaration, bylaws, rules, financial statements, current budget, latest reserve study, and Q&A document. Required for the buyer's review period.
Order through CondoCertsPayoff statement
Final amount due to clear all assessments, special-assessment installments, fines, and statutory late fees through the closing date. Re-issued at no charge if closing slips past the original date.
Order through CondoCertsGoverning documents
Recorded declaration, bylaws, articles of incorporation, and rules - the controlling documents. Buyers' attorneys typically request these for review during the inspection period.
Order through CondoCertsInsurance certificate
Master-policy COI naming the lender or buyer as additional interest. Required by most lenders for unit financing. Issued by the association's broker, requested via CondoCerts.
Order through CondoCertsTalk to a real person
Statutory deadline pressure, an unusual document, lost order, or a special-assessment question that needs context? The front desk routes you to the right CAM the same business day.
(941) 408-8293One portal, one statutory clock.
All Keys-Caldwell-managed associations route resale documents through CondoCerts. Orders are time-stamped against statutory deadlines, paid for by the requester, and delivered electronically to the requester and to the closing party. The CAM assigned to that association is notified for any document that requires custom preparation.
Front desk · Venice office
Venice, FL 34293
Document timing, by document type.
Florida sets statutory turnarounds for resale documents - we don't bury them. These are the timelines the law requires; in practice we deliver standard orders well inside the deadline.
- Estoppel certificate (standard)Per FL 718.116(8)(b) / 720.30851 - 10 business days
- Estoppel certificate (rush, by request)3 business days where prep allows; rush fee per statute
- Payoff statement (re-issue)Same-day if closing slips and original is in CondoCerts
- Resale packet (full)3–5 business days, electronic delivery
- Governing documentsPer FL 718.111(12) - 10 business days
- Insurance certificate (master policy)2–3 business days via the association's broker
- Lender questionnairePer Fannie / Freddie format - 5–7 business days
If CondoCerts doesn't fit the request, here are real channels.
Realtor / lender / title line
Monday – Friday · 8:30am – 5:00pm ET. Front desk routes statutory deadlines to the assigned CAM the same day.
Slower but tracked
All inbound email is logged in the association's record. Replies typically within 1 business day.
1162 Indian Hills Blvd
Walk-ins welcome during business hours. We've been at this address since 1978.
Owners and board members have different doors.
If you're a unit owner at a Keys-Caldwell-managed association, the assessment-payment, ARC, and work-order tools are on the owner page. If you're on the board and looking for a new management firm, the proposal flow is on a different page entirely.