What do you need to do today?
If you live in a community we manage, this is your front door. Pay an assessment. Submit an ARC request. File a work order. Pull a payoff letter. Or just get a real person on the phone - that's still how we work.
Six things, in plain English.
Pay an
assessment
Monthly or quarterly assessments, plus any special-assessment installment your association has approved. Pay by ACH (no fee) or card (small processing fee).
Pay through the portal →Submit an
ARC request
Architectural Review Committee submissions for exterior changes - paint colors, landscaping, doors, windows, additions. Boards review on a published cadence; we'll route your application correctly.
Submit through the portal →File a
work order
Common-area issues - broken irrigation, lighting out, pool equipment, gate access. Work orders are routed to the assigned vendor and tracked to completion. You'll see status updates in the portal.
File through the portal →Request
documents
Estoppel letters, payoff statements, governing documents (declaration, bylaws, rules), insurance certificates. Estoppels for sale or refinance are processed within statutory timeframes.
Request through the portal →Update your
contact info
Email, phone, mailing address, emergency contact. Keeping this current means you actually get the meeting notices, hurricane bulletins, and assessment statements your association sends out.
Update through the portal →Order a resale
certificate
Selling your unit? Estoppel certificates and resale packets for Keys-Caldwell-managed associations are ordered through CondoCerts and delivered on a statutory timeline.
Order through CondoCerts →Get a resale
packet
New owner or lender needing governing documents, rules, financials, and insurance certificates for a closing? Pull the full resale packet through CondoCerts.
Open CondoCerts →Talk to a
real person
If the portal isn't the right tool for what you need, call the front desk. Mon–Fri, 8:30am–5:00pm ET. Voicemail goes to your association's manager - not a call center.
(941) 408-8293Find your community in our managed-association directory.
Each Keys-Caldwell community is assigned to a Community Association Manager (CAM) who attends your board meetings, supervises vendors, and handles board correspondence. If you don't know who manages your community, the front desk will route you in one call.
- Phone
- (941) 408-8293
- Contact us
- Address
- 1162 Indian Hills Boulevard
Venice, FL 34293 - Hours
- Mon – Fri · 8:30am – 5:00pm ET
- After hours
- Voicemail goes directly to your assigned CAM. Emergencies - pool, gate, irrigation, life-safety - are answered 24/7.
When you'll hear back, by request type.
Owners ask, reasonably, what the SLA is. We don't bury it - here it is. These are the targets your assigned CAM operates against; actual response on most non-urgent items is faster.
If the portal doesn't fit what you need, here are real channels.
General owner inquiries
Monday – Friday · 8:30am – 5:00pm ET. Voicemail goes to your association's CAM.
Slower but tracked
All inbound email is logged in the association's record. Replies typically within 1 business day.
1162 Indian Hills Blvd
Walk-ins are welcome during business hours. We've been at this address since 1978.
Board treasurers and presidents have a different door.
If you're a board member at a Keys-Caldwell-managed association, your tools live in a separate Board portal with the financial packets, vendor scorecards, and meeting agendas. If you're a board member at an association not yet managed by Keys-Caldwell and you're evaluating us, the proposal flow is different too - that's the request-a-proposal page.